Privacy Policy - Elpi & Becks Real Estate

Last Updated: 03/04/2026

1. Introduction

Elpi & Becks Real Estate operates under the Ray White Innes Road franchise and is licensed under the Real Estate Agents Act 2008 (REAA 2008). We are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs) contained within it.

By using our website or engaging our services, you acknowledge that your personal information will be handled as described in this policy.

2. Who Is Responsible for Your Privacy

Our designated Privacy Contact is:

Elpi Lakakis Suite Elpi and Becks, 422 Innes Road, Mairehau, Christchurch 8052, New Zealand elpi.lakakis@raywhite.com - +64 27 212 5975

If Elpi is unavailable, you may also contact:

Becks Adendorff rebecca.adendorff@raywhite.com - +64 21 081 74945

3. Information We Collect

3.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Postal address
• Property interests and preferences
• Any other information you choose to share with us

3.2 Information Collected Through Licensed Real Estate Activity

As licensed real estate agents under REAA 2008, we may also collect information in the course of regulated transactions, including identification documents, financial capacity indicators, and property-related disclosures. This information is collected to fulfil our legal obligations and to act in your best interests as a client.

3.3 Non-Personal Information

We may collect non-personal information such as your IP address, browser type, and pages visited. This is used for analytics and to improve your experience on our website.

4. How We Use Your Information

We use your personal information only for the purposes for which it was collected, which may include:

• Responding to your enquiries and requests
• Providing real estate services, listings, and market information
• Fulfilling obligations under REAA 2008 and related legislation
• Improving our website and services
• Sending you marketing communications, where you have provided consent
• Complying with legal and regulatory obligations

We will not use your information for any other purpose without your explicit consent.

5. Marketing Communications

If you have opted in to receive marketing communications from us, you may opt out at any time by:

• Clicking the unsubscribe link in any email we send, or
• Contacting us directly at elpi.lakakis@raywhite.com or rebecca.adendorff@raywhite.com

We will not send you unsolicited marketing material. Consent to receive marketing is separate from consent to collect your information for service purposes.

6. How We Share Your Information

We may share your personal information in the following circumstances:

• With third-party service providers who assist us in operating our website and delivering our services (see Section 7 regarding offshore storage)
• With Ray White Group entities where relevant to your transaction or enquiry
• When required by law, a court order, or regulatory authority
• In connection with the sale, merger, or transfer of our business, where lawfully permitted

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

7. Offshore Storage and Third-Party Platforms

Some of the tools and platforms we use to operate our business may store data on servers located outside New Zealand. These may include cloud-based CRM systems, email marketing platforms, and website analytics tools such as Google Analytics.

Where your information is stored or processed offshore, we take reasonable steps to ensure it receives a comparable level of protection to that required under the Privacy Act 2020. By using our website or engaging our services, you acknowledge that your information may be transferred offshore in these circumstances.

8. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

If we become aware of a privacy breach that poses a risk of serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required under the Privacy Act 2020.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and gather analytical data. You can manage or disable cookies through your browser settings, though doing so may affect some website functionality.

10. Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

• Request access to any personal information we hold about you
• Request correction of any information that is inaccurate or incomplete
• Ask us to delete your information, where lawfully possible
• Withdraw consent for marketing communications at any time
• Be informed of how your information is used

To exercise any of these rights, please contact our Privacy Contact listed in Section 2. We will respond within 20 working days as required by the Act.

11. Complaints

If you believe we have breached your privacy rights, we encourage you to contact us first so we can try to resolve your concern.

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner (OPC):

Website: www.privacy.org.nz Phone: 0800 803 909 Post: PO Box 10094, The Terrace, Wellington 6143, New Zealand

12. Children

Our website and services are intended for adults engaging in real estate transactions. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will promptly remove it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

Elpi & Becks Real Estate - Ray White Innes Road Suite Elpi and Becks, 422 Innes Road, Mairehau, Christchurch 8052, New Zealand Elpi Lakakis - elpi.lakakis@raywhite.com - +64 27 212 5975 Becks Adendorff - rebecca.adendorff@raywhite.com - +64 21 081 74945 Licensed under REAA 2008. © 2026 Elpi and Becks. All rights reserved.